Israeli startup promises AI revolution in service and sales centers

Jaro is a new startup leveraging advanced AI technologies to improve the performance of sales, service, and control centers in the insurance and finance industries. The system offers a variety of tools, such as advanced call analysis, real-time alerts, customer satisfaction tracking, and compliance enforcement tools.

The startup was founded by an experienced team, including Ido Eshed, former CEO of Walla; Jackie Moskettal, former Vice President of Menora and CEO of Shaham Agency; Yiftach Avital, responsible for development; and Gilad Avital, responsible for product management.

Hebrew is a challenging language in the AI field. Jaro's uniqueness lies in its ability to perform complex analyses in Hebrew while personalizing customer interactions by understanding their business environment and addressing real business needs. "From the initial feedback we received from customers, it's clear that we are on the right track. We offer various integration options, allowing customers to start using the system within a few days," says Gilad.

Specialized Products for the Insurance and Finance Sectors

Initially, Jaro launched products and packages for the insurance and finance sectors. Jackie Moskettal, who has extensive experience in the insurance industry from both the agent and company perspectives, explains: "We created a system that analyzes and summarizes all customer interactions within an agency or company. The system uses AI to analyze every interaction, providing a true picture of customer relationships, satisfaction with the process, the professional level of company representatives, and whether further action is needed or the process is complete. JARO will immediately reduce and streamline all regulatory compliance processes related to customer onboarding or policy renewal, significantly shorten the training period for new employees in the agency, and enable genuine relationship management with customers based on past interactions."

"JARO reveals a new layer in our relationships with customers and employees in the agency, allowing us to manage our most valuable assets – employees and customers – through a quick and straightforward onboarding process without the need for integration with other systems or investment in new infrastructure."

"Our vision is to lead the AI revolution in call centers," Eshed explains. "Our system analyzes and extracts incredible insights from a single call, but our ability to look not just at a single call but at hundreds of thousands of calls from a specific company with its end customers will allow companies to know their customers in a way they never have before."