LifeFone Reviews: Medical Alert System Plans, Features & Pricing

LifeFone is a trusted name in the medical alert system industry, offering a range of at-home and on-the-go devices to provide peace of mind for seniors and their caregivers. With a reputation for excellence and recognition from reputable organizations, LifeFone has become a top choice for those seeking reliable and effective medical alert solutions.

In this comprehensive review, we will delve into the various features and benefits of LifeFone's medical alert systems. From their range of devices to the pricing options and additional services, we will explore everything you need to know to make an informed decision. So let's dive in and discover why LifeFone is a leader in the industry.

LifeFone: A Trusted Name in Medical Alert Systems

LifeFone has been a prominent player in the medical alert system industry since its founding in 1976. With decades of experience, the company has earned the trust of doctors, hospitals, and caregivers, along with leading national health education and consumer organizations. This recognition is a testament to the quality and reliability of LifeFone's products and services.

Moreover, LifeFone has received numerous accolades and awards for its medical alert systems. U.S. News & World Report's 360 Reviews team named LifeFone the Best Medical Alert System of 2021, and it has consistently received high ratings from customers on review platforms like Trustpilot. These achievements further solidify LifeFone's position as a trusted and reputable provider in the industry.

LifeFone's Range of Medical Alert Systems

LifeFone offers a diverse range of medical alert systems to cater to different needs and lifestyles. Whether you prefer an at-home solution or require on-the-go coverage, LifeFone has you covered. Let's explore the various options available:

1. At-Home Landline System

The At-Home Landline system is an ideal choice for those who primarily stay at home. This system uses your home's existing landline connection to provide round-the-clock monitoring and assistance. The package includes a base unit and a choice of a wristband or necklace help button. In addition, you can opt for a vanity pendant for added customization.

2. At-Home Cellular System

If you don't have a landline or prefer a cellular connection, the At-Home Cellular system is a suitable option. This system utilizes the AT&T cellular network to ensure seamless communication with the monitoring center and offers optional fall detection. Similar to the At-Home Landline system, it includes a base unit and a wristband or necklace help button. The option for a vanity pendant is also available.

3. At-Home & On-the-Go VIP Active System

The At-Home & On-the-Go VIP Active system is designed for individuals with more active lifestyles. It includes the VIP (Voice-in-Pendant) mobile device, which offers unlimited range within AT&T's coverage area. This system is perfect for those who enjoy outdoor activities or frequently travel outside their home.

4. At-Home & On-the-Go VIPx System

The At-Home & On-the-Go VIPx system is an upgraded version of the VIP Active system. It includes the VIPx device, which not only provides unlimited range within AT&T's coverage area but also offers compatibility with LifeFone's Caregiver App. This app enables caregivers to access location and activity information, providing an extra layer of security and peace of mind.

5.At-Home & On-the-Go Safe Watch Active®The LifeFone At-Home & On-the-Go Safe Watch Active® is a cutting-edge smartwatch-style medical alert system, designed for active lifestyles. Priced at $49.95 per month, it includes unique features like built-in fall detection, heart rate monitoring, step tracking, and weather forecasts. This advanced system also facilitates emergency assistance with a personal help button and allows clear communication through its integrated speaker and microphone. Ideal for those who are active and want a blend of technology with safety, it offers comprehensive protection without the need for additional equipment fees​.

One of the standout features of LifeFone's medical alert systems is the optional fall detection capability. Fall detection is available with all LifeFone plans for an additional monthly fee, except for the At-Home and On-the-Go plans where it is included. LifeFones Fall detection devices are one of the best in the market. With fall detection, the device can automatically detect a sudden fall and trigger an alarm to summon help, even if the user is unable to press the help button.

It's important to note that fall detection is most accurate when the device is worn around the neck rather than on the wrist. Studies have shown that neck-worn devices provide better accuracy in detecting falls [^1^][^2^]. Therefore, it is advisable to choose a necklace-style pendant if you opt for fall detection.

Pricing and Optional Services

LifeFone offers competitive pricing options to suit various budgets and needs. The monthly fees for their medical alert systems range from $29.95 to $45.95, depending on the package you choose. It's worth noting that these prices may vary if you opt for additional services like fall detection or medication reminders.

LifeFone also provides discounts for quarterly or annual subscriptions, allowing you to save on monthly fees. Quarterly or annual subscribers also receive one month free. Furthermore, LifeFone offers a lifetime warranty for manufacturer defects, ensuring that you receive a reliable and durable product.

In addition to their medical alert systems, LifeFone offers several optional services to enhance your safety and peace of mind.

1. LifeFone Protection Plan

The LifeFone Protection Plan provides coverage for lost, stolen, or damaged equipment beyond the limits of the standard warranty. For a small monthly fee of $5, you can have peace of mind knowing that your equipment is protected.

2. Daily Check-in Service

LifeFone's Daily Check-in service offers a personalized daily call from a representative to ensure your well-being. This service costs $19 per month and provides an extra layer of reassurance, especially for those living alone.

3. Medication Reminders

If you need assistance with medication management, LifeFone's Medication Reminders service can be a valuable addition. For $6 per month, you will receive timely reminders to take your medications, helping you stay on track with your prescribed regimen.

4. Location Services

LifeFone's Location Services allow your caregivers to track your whereabouts if they are unable to reach you. This service costs $9 per month and provides an added level of security, especially when you're on the go.

5. Caregiver App

LifeFone's Caregiver App is a smartphone application that works in conjunction with the VIPx device. For $8 per month, caregivers can access real-time location information, monitor the first motion of the day, and receive other essential updates on their loved one's well-being.

Get Started With LifeFone Cancel Anytime!

Additional Features and Accessories

LifeFone offers a range of additional features and accessories to further enhance your experience with their medical alert systems. These include:

1. Additional Pendants

You can purchase extra necklaces or wristbands for $39.95 each. This allows you to have multiple help buttons for different situations or as backups in case one gets misplaced.

2. Wall-Mounted Help Button

LifeFone offers a wall-mounted help button for $39.95, which can be easily mounted in a convenient location within your home. This provides easy access to assistance when you're within reach of the button.

3. Lock Boxes

LifeFone offers two types of lock boxes: the LifeFone Hanging Lock Box for $29.95 and the Wall Mount Master Lock Box for $39.95. These lock boxes allow caregivers and emergency medical service providers to access a key to your home in case of an emergency.

4. Mobile Device Charging Cradle

For convenient charging of your mobile device, LifeFone offers a Mobile Device Charging Cradle for $39.95. This cradle ensures that your device is always ready for use.

These additional features and accessories provide added convenience and customization options to meet your specific needs and preferences.

Ordering and Installation

Ordering a LifeFone medical alert system is a straightforward process. You can visit their website at LifeFone.com or call their customer service at 866-647-2560 to place an order. They offer various packages and equipment options to suit your requirements.

LifeFone's medical alert systems are designed for easy self-installation. Once you receive your package, simply follow the provided instructions to set up your base unit and help button. If you require any assistance, LifeFone's customer service representatives are available to guide you through the installation process.

Get Started With LifeFone Cancel Anytime!

Monitoring and Support

LifeFone provides 24/7 professional monitoring services through their U.S.-based call centers. These call centers are staffed with trained and compassionate operators who are ready to assist you in case of an emergency or when you need support.

LifeFone's monitoring service is UL-listed, which means it has been certified by UL Solutions, an independent safety and testing organization. This certification ensures that LifeFone's monitoring service meets the highest standards of reliability and quality.

Additionally, LifeFone offers support in both English and Spanish, catering to a diverse range of customers. Their Spanish-speaking monitors provide assistance to Spanish-speaking individuals and ensure clear communication during emergencies.

Return Policy and Warranty

LifeFone offers a 30-day money-back guarantee on all their plans and equipment. If you are not satisfied with your purchase within the first 30 days, you can contact their customer care agents to initiate the cancellation and return process. LifeFone will provide a prorated refund for any unused full month of service after receiving the returned equipment. Please note that additional purchased accessories are non-refundable.

All LifeFone devices are covered by a lifetime warranty against manufacturer defects. This warranty ensures that you receive a high-quality product that is free from defects and malfunctions. In addition, LifeFone offers an optional protection plan for $5 per month, which covers damage, loss, or theft of equipment with a $29 deductible.

Conclusion: Why Choose LifeFone?

LifeFone has established itself as a trusted and reputable provider of medical alert systems. With their range of at-home and on-the-go devices, competitive pricing, and additional services, LifeFone offers comprehensive solutions to meet the needs of seniors and their caregivers.

Their optional fall detection feature, affordable pricing, and commitment to customer satisfaction make LifeFone an excellent choice for those looking for reliable and effective medical alert systems. With their extensive experience and recognition from industry experts, you can trust LifeFone to provide you with the peace of mind and security you deserve.

Make the smart choice today and invest in LifeFone's medical alert systems to ensure your safety and well-being.

Get Started with LifeFOne Right Away and Cancel Anytime> 

Frequently Asked Questions

How long does the battery last on LifeFone's wearable devices?

• The battery life for LifeFone's wearable devices, such as pendants and wristbands, is an important consideration. Information about how often the batteries need to be charged or replaced would be beneficial for users in managing their devices effectively.

Are LifeFone's devices water-resistant?

• Understanding whether LifeFone's wearable devices are water-resistant or waterproof is crucial, especially for users who might wear them during activities like showering or swimming.

Does LifeFone offer a voice-activated system?

• Details about the availability of a voice-activated system, which would allow users to call for help without physically pressing a button, would be useful for individuals with limited mobility or dexterity.

Can LifeFone's systems integrate with existing home security systems?

• Information on whether LifeFone's medical alert systems can be integrated with existing home security systems might be of interest to users who already have such systems in place.

Is there a range limit for the at-home systems?

• Potential users would benefit from knowing the effective range of the at-home systems, particularly how far the wearable devices can communicate with the base unit.

Does LifeFone provide multilingual support?

• Information about the availability of support in languages other than English and Spanish, especially for non-English speaking users, would be helpful.

What is LifeFone's policy on updates and upgrades to their devices?

• Details regarding how LifeFone handles updates or upgrades to their devices, whether software or hardware, would be beneficial for users looking for future-proof solutions.

Are there any geographical limitations to LifeFone's services?

• Clarification on whether LifeFone's services have any geographical limitations, particularly for the on-the-go systems that rely on cellular networks, would be useful for users who travel frequently or live in rural areas.