AI-powered chatbot by Nayax offers real-time business insights for amusement centers

Nayax, the global fintech company (Nasdaq & TASE: NYAX), known for developing commerce, payments, and loyalty platforms to help businesses expand, showcased innovative solutions by Tigapo at the IAAPA 2024 Global Attractions Expo in Orlando, Florida.

Tigapo has developed an advanced system designed for streamlined operation and management of amusement centers, incorporating AI technology to analyze visitor activity in real time. This allows for a personalized gaming experience for each customer. Tigapo currently manages numerous amusement centers in nine countries, serving millions of customers annually.

At the expo, Tigapo presented its latest innovations, including ChaTi, an AI-based chatbot—the first of its kind in the market. ChaTi enables owners and staff to interact with the chatbot in natural language, including Hebrew, to receive instant recommendations and business insights based on real-time data. This data includes customer information, machine performance, troubleshooting analysis, and performance forecasting. This unique tool brings cutting-edge AI technology to Tigapo's clients, helping them make better business decisions, streamline operations, and save time and money.

Additionally, Tigapo is launching a new generation of management devices for arcade machines, featuring an interactive touchscreen, built-in camera, and advanced graphics capabilities. Combined with Tigapo’s other products, these new devices provide an unmatched customer experience in the industry. The devices offer extensive operational benefits, suited for both indoor and outdoor facilities, and include internet and cellular connectivity, water and dust resistance, and durable Gorilla Glass screens, making them some of the most versatile and durable on the market.

Tigapo CEO Tsachi Sayegh commented: “Amid a challenging year and ongoing conflict, we’re witnessing a trend reflecting Israeli resilience and spirit—people are returning to entertainment venues even more than in previous years. This trend helps venue operators recover from the losses experienced during the initial months of conflict and invest in advanced technology to enhance customer experience. Tigapo continues to lead the global amusement management market through constant investment in cutting-edge technology, providing both players and businesses with the best gaming and management experience. We are committed to consistently integrating advanced tools.”

Nayax has also developed a simple connectivity solution for children’s arcade machines, which previously required technician installation. The new setup is fast and user-friendly, helping Nayax clients increase revenue through options like price or time selection screens—all with easy installation and simple management. As always, Nayax aims to create a unique user experience and boost sales for its clients.

Founded initially as a company providing advanced payment solutions for vending machines, Nayax (TASE & Nasdaq: NYAX) enables every machine to become a smart, remotely managed, credit-card-compatible device. Today, Nayax offers a comprehensive solution for machines and businesses, including cashless payment acceptance, management systems, and customer loyalty apps.

Two and a half years ago, Nayax invested in Israeli startup Tigapo, specializing in amusement center management and user experience. Tigapo’s innovation allows operators to create an interactive gaming experience with features like ratings, personal challenges, event packages, and more—customized, automated, and AI-based. Tigapo’s technology addresses amusement center owners' needs from both operational and customer experience perspectives, managing everything from venue, staff, machines, and inventory to full customer interaction management. The collected data is analyzed using advanced tools, driving continuous improvements in center performance and user experience. Tigapo's advanced solutions are deployed in dozens of arcades across Israel, featuring thousands of machines.