Apple launches free repair program for iPhone 14 Plus due to camera issue

Apple announced a new free repair program for iPhone 14 Plus models experiencing issues with the rear camera. The defect prevents the camera from displaying a preview when in use. This program covers a small percentage of devices, with eligibility based on production dates between April 2023 and April 2024. If your device meets this criterion, you may qualify for a free repair. Customers who have already paid for a camera repair can apply for a refund from Apple.

To check if your device qualifies for the repair, enter your serial number on Apple’s official repair program page (click here). Notably, in Israel—unlike in other countries—customers must visit official Apple service centers in Israel, including DCS, the iDigital network, and iStore, to use this warranty.

Apple clarified that the repair program applies exclusively to iPhone 14 Plus models produced within the specified dates. It does not extend to iPhone 14 or iPhone 14 Pro models. Furthermore, this repair program is a limited service specifically for the camera issue and does not extend the general warranty. Coverage for this repair program lasts for three years from the purchase date.

The iStore network stated: "Official Apple service centers in Israel will provide eligible devices with repair services at network branches according to Apple’s terms."

The iDigital network added: "Our policy aligns with Apple's, and we will assist customers experiencing this specific issue."