The National Insurance Institute established a chat bot

The Social Security, which many issues are concentrated and dealt with following the war, initially set up a dedicated website with information on the rights available to the public according to target audiences: grants, rights calculators, information on various topics such as: reception at branches, benefits in other organizations, insurance for people injured while volunteering, a database Questions and answers.

Today, over 225,000 unemployment applicants from the Social Security, hundreds of thousands of evacuees, some of whom receive housing grants, thousands entitled to 67 grants, more than 54,000 recognized as casualties of hostilities following the war and, of course, payment to hundreds of thousands of reservists and more.

The Social Security is aware of the complexity, the frequent changes in legislation and the need to make information accessible, and in recent weeks a layer was added in addition to the dedicated website and the existing information systems - a chatbot dedicated to the war, which includes all the rights for all audiences (wounded, bereaved families, families of abductees, evacuees, employers, volunteers, reservists , victims of Nova and Psydak parties and more).

The Social Security has revealed the dedicated and branded character - the bot 'Billy' (an acronym for the Social Security) that will lead the chatbots that will be added later to all the benefits provided by the organization. Billy the chatbot was built based on questions addressed to the Social Security in all service channels, among others: hotlines, branches, online chatbots, social networks, zooms and personal meetings with the public and more.

A lot of thought was also put into making the legislation accessible, simplifying the discourse and adapting it to the platform, adding illustrations, branding Billy's character and emphasizing the customer experience. Billy the bot is also added to the human chat service that exists on the Social Security website where you can get a response from a human representative. At the same time as the dedicated chat bot there are also dedicated chat bots on motherhood, unemployment and income security. In the future, Billy will appear as a chat bot on other essential topics and will be another layer for the accessibility of the service in the Social Security.

Yarona Shalom, Director General of the Social Security: "An integral part of the promotion of torture and the service we provide to the Israeli public is the possibility of reaching them on the various platforms and making accessible the information and rights they deserve.

Especially during war, when there are hundreds of thousands of citizens who need assistance and there can be congestion and confusion Among the multitude of titles and torments that exist among the multitude of public organizations, our information system together with the computerization system and the professional departments established in a short time a comprehensive response to all the rights in the Social Security in a pleasant, comprehensive way that makes order for the citizen regarding the assistance to which he may be entitled. As mentioned, this is another layer among The multitude of service benefits provided and will continue to be provided to the public."

Michaela Cohen, spokeswoman for the Social Security: "When the networks and the digital world are developing day by day, limited information systems are not enough and there is a constant need to adapt ourselves to the public and make available to them the rights they deserve on every possible platform. The Social Security is known as a body that knows how to provide frontal service in branches, in the community and at call centers telephones, but at the same time, in recent years, our service is also becoming digital and accessible, whether through human chat, online inquiries, social networks, and now also a data-based chatbot that can provide immediate answers to the rights due to the public."