Managed IT services for businesses

The article was written in collaboration with Sinopia Technologies Ltd

Moreover, the management of the computer systems etc. become a significant challenge for the stakeholders which is reflected on the one hand in the recruitment and/or reduction of the number of employees as needed and on the other hand the unceasing concern of the survival and security of the organization's digital assets in an optimal way.In light of these challenges, we would like to bring you the solution in the following article, combining customer experiences from the world of finance.

Think for a moment how much you use your mobile device in particular and apps in particular during your day to day: when you want to call someone, you have a list of contacts and with the click of a button you can reach the desired person. You have applications for saving tasks, you record voice messages, if you suddenly need to do a calculation you have a calculator at hand. 

Each app you downloaded is suitable for a specific purpose in your life, for example: A fitness app, to do home workouts or if you signed up for a gym then you'll probably want to be updated and download an app from the gym. Now take all this and compare it to a large company. Today every organization needs people, internal processes and of course technology to conduct and manage things in the best possible way. Information systems are a type of means for collecting and analyzing the organization's data that help it understand where it stands in the market and make business decisions that affect the present and what the future will look like. 

Today, managers in organizations are faced with challenging dilemmas, from recruiting and training ideal candidates to sharing information. Besides, they must meet the organization's goals and thus a vicious circle is created in which they are concerned with the treatment and not the substance, how to promote the organization to business benefits through information systems. 

This is the place to talk about a managed service of the computing infrastructure, business continuity and information security that will take the burden off the backs of managers and free their time for the real challenges of promoting the organization at the applied level, sounds like a dream? Right? 

So why are IT services actually managed?

"A managed service, for me, begins with the fact that I am convinced as VP that I have a partner in the path and vision and not just a supplier and that the interest of my company is also his and his company's interest" (Ofer Cohen, CEO of Tamura, one of the largest settlement agencies in Israel).

Ofer also told us: "There is no doubt that receiving external IT services adapted to the organization's activities frees me from routine work and allows me to focus on exactly the things that are important to the growth of the organization.

I have to make sure that Tamura works on a daily basis and the managed service does make sure that this is the case, the main part of my job is to give the company the opportunity to work at the business level, to promote and develop digital systems, to prepare the company for the future, to realize the business vision through technology, to respond to regulatory challenges and more.

If I had to deal with a crashed computer, an unsatisfied client, an out-of-date server in my day-to-day life, I would be in trouble and would not be able to promote Tamura, and this is where Sinopia actually comes in, it closes this whole corner for me and reports, updates, consults with me, but takes the burden off me the responsibility By the way, Sinopia is also a real partner in the strategic part as a consultant."

Service for all IT layers

A managed service as its name implies. A service that is fully provided to all IT layers starting from the user level, production infrastructure, backup copies, business continuity and information security. In fact, we completely remove the responsibility for the daily dealings from the NMR. 

From our point of view, this is a long-term partnership, where we study the company in the organizational/business aspect and of course also in the technological aspect. At the beginning of each year, we hold a meeting where we hear from the CEO what his plans are, where he wants to lead the organization and together we put together all his dreams into a realistic work plan.

Managed services have a very significant advantage, especially in today's era - value for money. Instead of relying on internal IT personnel with limited knowledge or dealing with the complaints of the organization's users on the various issues: slow data problems, outdated versions of operating systems, non-functioning servers that end up causing you to make a promenade of different IT personnel towards your environment, you You get a team of experts at your fingertips who bring with them an extensive knowledge envelope that spans many years of experience. So, the sooner you hire a team of experts of this type, the more you will be updated on the various innovations and solutions, which can be adapted to one of the challenges you are facing right now.

The approach that guides us in managed sites is proactivity, which is manifested through supervision, ongoing management and maintaining the continuity and integrity of the performance of the various systems, and thus we can anticipate problems that may occur in the future and deal with them ahead of time. 

At each site we have a team, headed by the "Operative Manager", who is regularly synchronized with all of the company's information systems managers at a level that he knows about all the projects that are going to take place even those that do not belong to him. Under the operative manager is a senior system person who is in charge of a team of support personnel who are responsible for providing daily service to the company's employees, which is reflected in: handling a computer that does not boot, a printer that crashed, managing the process of accepting a new employee to the company's systems, lost documents, and more. 

So why Sinopia? 

The principle that guides us all the way - availability, continuity and accessibility of information in the organization at any place and time. Thanks to this approach and an orderly and clear strategy, we have proven over time that these principles have helped our customers in time in real crises (attack attempts, log failures and business challenges). 

The experience gained at Sinopia is spread over two decades, consisting of a variety of medium-sized clients up to large entities which is reflected in significant budget savings over the timeline while uncompromisingly adhering to the three principles: the continuity of the information, the integrity of the information and the availability of the information while placing emphasis on a possible minimum of loss of information.  We see a managed service as an opportunity to embark on a joint journey together with you, with our goal being to walk together with you towards achieving your business goals quietly and with full confidence. 

Sinopia Technologies Ltd09-7469982 | info@sinopia.co.il | http://www.sinopia.co.ilOur address - South Sharon Regional Council building.