Get to know the start-up, which can be worth your money

The article was written in collaboration with StopDelay

 It happened a few years ago: I took off with my ex-wife for a holiday in Antalya, which turned into a nightmare from the first moment. Imagine: Staying in a hotel without a working air conditioning system at the height of the heat. If that wasn't enough, the night before the return we were informed that the flight, which was intended for the next day at 12:30 in the afternoon, was postponed to 2:30 in the morning.

Thus we had to vacate the rooms at 10 in the morning and feel like refugees until the night hours. Everything is included in the so-called square... When we returned to Israel, we labored to draw up a lawsuit against the tourism companies, which provided us with the nightmarish vacation package. The court awarded us symbolic compensation in the amount of one third of the amount we paid.

The airlines were too much for us to deal with and we preferred to give up in advance. If only we knew that there was a company like Stop Delay that could do the work for us, that doesn't demand a single shekel in advance and only collects its fee in case of success, the whole story would have looked different and our heartache would have been significantly less. It turns out that we, like 85 percent of the people who fly, were not aware of our rights in cases of disruption or flight cancellation.

Stop Delay is an Israeli start-up that got off the ground in 2017 with the aim of helping people from the settlement in dealing with airlines in cases of disruptions such as overbooking, flight cancellations and delays, lost luggage and a long list of other violations, which are not known to the general public - which you can read about on the company's website. So if you have flown in the last four years and you are sure that you deserve compensation for emotional distress for one reason or another, you have come to the right place. 

Without picking up phones, without sending emails and without even going to court

 What's amazing about StopDelay's start-up, beyond the fact that the company charges a certain percentage of fees, only if it managed to arrange compensation for the passenger from the airline, Stop Delay saves you precious time chasing bureaucracy.

You just enter the details of the case on the company's website, give the company the power of attorney to act on your behalf, it will take care of everything else. The service is provided in 11 languages including: Hebrew, English, Arabic and Russian. Sound too good? There is no doubt. So, how does it work?

After filling in the details of the case. Artificial intelligence performs research on flight details and flights that were at the same hours at the same airports to understand the picture in detail. The artificial intelligence makes it possible to check a lot of data so that the company's professional staff knows what happened that day. If there is a possibility of obtaining compensation, the company's professional team investigates the details of the case, in order to know which body it should deal with. 

Unlike a situation where contacting a lawyer involves paying a fee in advance and this does not guarantee that you have chosen a professional who will know how to make the necessary adjustments in the case of a lawsuit that has a place of jurisdiction outside of Israel, Stop Delay has professional teams of lawyers in 24 countries, who are aware of the laws and regulations in each country .

The lawyers work with the relevant parties in the companies in order to obtain the amount of compensation - whether it is a process where there is an agreement between the parties without going to court, or whether the issue goes to the door of the court. Either way, the passenger is not part of the process and is not even required to go to court, if there is no agreement between the parties.

The article was written in collaboration with StopDelay